ordering & payment ……

ORDERING

Colours and textures can differ from what you see on the computer screen so WE STRONGLY RECOMMEND THAT YOU REQUEST A CUTTING OF YOUR SELECTION BEFORE PROCEEDING WITH AN ORDER. WE DO NOT ACCEPT RETURNS BECAUSE THE PRODUCT “isn’t what you expected it would be”. Please EMAIL us with the product details to request a cutting.

HOW MANY METRES OR ROLLS DO YOU NEED - For accurate quantities of Fabric or Wallpaper you will need to get an estimate from your Upholsterer/Curtain Maker or Wallpaperer/Decorator.  (Note: don’t forget to tell them the pattern repeat and width of the item – this is vital). If you are making the soft furnishings yourself and need some help with calculating fabric quantities, we will gladly assist you with an estimate - simply EMAIL us with your selected fabric/wallpaper details. See our Wallpaper Calculator on each product’s page! (Note that this is an estimate only and that it is best to request exact quantity of rolls from your installer)

MINIMUM QUANTITY – Our minimum order is 1 metre on all Fabrics and we can supply orders to the nearest 10cm. For orders of 30m and over, contact us by EMAIL and we will endeavour to negotiate a better price with the manufacturer (rolls sizes vary with each supplier and most do a better price for complete rolls). Wallpaper minimum order is usually 1 roll.

PLACING THE ORDER – Once you know what you want you will be guided through the ordering system step by step in the SHOP, and then upon check-out, onto Pay-Pal for payment processing.

IF YOU ARE NOT FAMILIAR OR COMFORTABLE WITH ON-LINE ORDERING – Don’t worry, simply EMAIL us with your order request and we can process for you manually. We will advise our bank account details and you can make a direct debit via your preferred method. You can utilize your Internet Banking or you can go to your, or our, bank to make the deposit over the counter.

WHAT ABOUT DELIVERY COSTS - All orders over $400 have FREE DELIVERY within Australia. All other orders attract a Delivery & Shipping charge of $14.85, and this will be added upon checkout. See Delivery & Shipping for charges. You will then be guided through the secure payment process via Pay-Pal.

ON RECEIPT OF YOUR ORDER – All orders are accepted, dispatched and invoiced on the understanding that when received, the item will be carefully inspected prior to cutting. Whilst every effort is made to control and inspect each order to ensure you receive the fabric in the best possible condition, errors can be made and damage can occur in transit. Once the fabric or wallpaper is cut, we will not be able to accept return or any liability whatsoever.

PAYMENT

Payment through our SHOP is made through the secure Pay-Pal system, where credit cards and direct debit options are accepted. As soon as your payment is receive the order will be processed and shipped in the quickest possible time-frame.

As mentioned above, If You Are Not Comfortable Or Familiar With On-line Shopping, don’t worry, simply EMAIL us with your order and we can process for you manually.