Frequently Asked Questions
Terms and conditions
At times products are out of stock with the manufacturer for a period of time. At times products are discontinued without notice. If we do not supply goods to you for any reason we will not charge you for those goods or we will refund any money already paid by you for the goods. Any refund will be made by the same method as we received payment. We will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.
Many of the brands distributed by the Fabric Studio website are subject to licensing agreements and are not able to be shipped internationally. Please contact Fabric Studio at [email protected] for further information as some brands to permit this.
When you order goods from us we will treat it as an offer by you to purchase the goods subject to these terms and conditions.
As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility will end on the date the carrier tried to deliver goods to you. If goods arrive in a damaged condition you must inform us within 24 hours in writing by email to us or by fax to +61 7 5426 0120. If you do not notify us within this time, we shall have no liability for goods said to be damaged on delivery. If you return goods to us as damaged on arrival and they are found to be undamaged these will be returned to you and a fee of 20% of the purchase price of the goods plus the costs of carriage will be charged to you. Any goods returned to us as damaged and found to be so will either be replaced by us or the full purchase price refunded to you. Any refund will only be made by the same method as payment was originally received.
We will do our utmost to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is often out of our control. Delivery times stated by us are approximate only and we shall not be liable for an losses, costs, damages, charges or expenses caused by any delay in delivery of goods.
On receipt of your order
All orders are accepted, dispatched and invoiced on the understanding that when received, the item will be carefully inspected prior to cutting. Whilst every effort is made to control and inspect each order to ensure you receive the fabric in the best possible condition, errors can be made and damage can occur in transit. Once the fabric or wallpaper is cut, we will not be able to accept return or any liability whatsoever.
We may make adjustments to the price of any product to take account of any increase in our supplier’s price or the imposition of new or changed rates of duties or taxes or if the price published for the goods on our website is wrong. If any of these events occur we will inform you of the correct price as quickly as possible and give you an opportunity to cancel the order.
Return of goods
Except as stated above under Damaged Goods we will not accept the return of goods for refund unless, in our sole opinion, they are not up to the acceptable quality standard we believe you would expect. We will not accept any return of goods if they have been cut in any way since receipt by you. If goods are accepted for return we will offer you the choice of replacement or refund. Any refund will only be made by the same method as payment was originally received. No returns will be accepted if you change your mind because the product isn’t what you expected – we recommend that you request a cutting to be certain of your decision.
Taxes and duties
All prices are quoted before taxes and duties. If an order is to be delivered to any address within Australia, GST at the rate then prevailing in Australia (currently 10%) will be added to the cost of the goods and freight.
You will own the goods when we have received full payment for them.