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Frequently Asked Questions

Delivery and shipping

Shipping address

A business address is always preferable if possible, as you need to sign for your delivery. Our private couriers deliver during the day Mon-Fri 8am–5pm, and so when we tell you that your order is on its way, it’s important that there will be someone at the shipping address to receive your order. If you request delivery to your residential address, it must be accessible and not remote. All product orders are delivered to your door by private courier service (but not by Australia Post) and so we cannot accept a PO BOX for shipping instructions.

NOTE: If you give 'AUTHORITY TO LEAVE WITHOUT SIGNATURE' you can nominate this option during the checkout process.

Delivery time frame

  • Local brands – Warwick, Mokum, James Dunlop, Unique, Charles Parsons, Wortley, Zepel & Profile Fabrics take up to 5 business days.
  • International brands – approximately 15 business days

Delivery charges

The following charges are for orders shipped within Australia only:

  • Orders over $200 inc.gst in value - FREE DELIVERY
  • Orders up to $200 inc.gst in value - expect a $17 delivery charge

International

Due to licence agreements of our suppliers, WE DO NOT SHIP ANY PRODUCTS OUT OF AUSTRALIA – sorry!

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